Privacy
At SHOOT BABY! we respect your privacy and as such your personal details will be kept safe and confidential and will not be disclosed, exchanged or sold unless otherwise required by law, and will only be used to process your order.

Pricing
All pricing is in Australian Dollars (AUD). Prices are inclusive of GST (10%) for Australian customers/residents and a 10% Handling Fee for International customers/residents. Pricing may be changed at our discretion and without notice.

Currency
We trade in Australian Dollars only.

Payment Methods
Upon Checkout, there are 2 ways you can pay for your items:

1. Credit Card (Visa, Mastercard and AMEX) which is authorised through Eway http://www.eway.com.au/ (Australian and International customers)

2. Bank Deposit (payment needs to clear before products are posted) (Australian customers only)

If none of these options suit you please contact us at info@shootbaby.com.au and we will try to arrange a suitable payment method with you.

Please ensure that payment is received by us within five business days of the sale. We reserve the right to relist the item and cancel the sale if payment is not received within five business days.

International Orders
SHOOT BABY! currently delivers to the USA, Canada, UK, New Zealand, France, Germany, Greece, Ireland, Italy and Norway. Postage is through Australia Post and you have 3-4 delivery options available to choose upon checkout (outlined below). Insurance ('Extra Cover') can not be purchased through checkout, it must be arranged by contacting SHOOT BABY! directly.

Air Mail: The standard service and most economical. Delivery within 3-10 business days. No tracking or signature on delivery available. Maximum order weight 20kg.

Registered Post International (RPI): For parcels up to 2kg only. Proof of posting and signature on delivery for most locations. No tracking available. Delivery takes 3-10 business days between metropolitan areas of major cities. $100AUD compensation is included for lost or damaged parcels.

Express Post International (EPI): Priority handling. Delivery takes 3-8 business days between metropolitan areas of major cities. Basic tracking where available and signature on delivery for most locations. Maximum order weight 20kg.

Express Courier International (ECI): Premium door to door courier service. Delivery takes 2-5 business days between metropolitan areas of major cities. Advanced tracking and signature on delivery for most locations. Maximum order weight 20kg.

Insurance ('Extra Cover') is available to most countries that SHOOT BABY! delivers to. Extra Cover is available for Air Mail, Express Post International (EPI) and Express Courier International (ECI) parcels. The Extra Cover fee is $12.00AUD for the first $100AUD or part thereof, plus $4.00AUD for every additional $100AUD or part thereof. For most countries, the value limit is $5000AUD.

When you purchase Insurance ('Extra Cover'), you receive:

    * coverage against loss, theft or damage of your international mail
    * proof of posting
    * secure handling
    * a signature on delivery

Please contact SHOOT BABY! if you would like to arrange Insurance ('Extra Cover').

Customs - Please be aware that your order may be subject to local Custom's duties and/or local taxes in the country of destination. Please check with your local authority to ascertain applicable rates. Any additional charge must be borne by the recipient. It is also possible that your parcel may be randomly selected by Customs for random security checks, etc. SHOOT BABY! has no control over this and by placing an order with SHOOT BABY! you understand and accept that there may be a potential delay in delivery of your parcel due to Customs.

Product Availability
If a product you would like is listed as “out of stock” please contact us and we will endeavour to order it for you or for you to be placed on a list to be one of the first to know when the item is back in stock. In the unlikely event that an item displayed becomes unavailable we will contact you to organize an alternative product, place the item on backorder for you or cancel the order.

Refund and Exchange Policy
SHOOT BABY! understands that Internet shopping is different from being able to pick-up and hold items the way you do in a conventional store. That is why we promise to provide the best products possible. However, if you are in anyway unhappy with your purchase we will cheerfully return/exchange the item/s provided:

1. All items are returned within 30 days of receipt. No exchange, credit or refund can be given after 30 days for change of mind or if you have made a wrong decision.
2. The product(s) must be as new, ie: unused, unworn, unwashed, undamaged, unsoiled and in their original packaging and/or tags attached.
3. Email us with the following details at hand: Your Name, Invoice Number, Product Name, Reason for Return and Request for replacement, exchange, credit or refund.
4. You will then be given a Return Authorisation Number (R.A.N.) to be written on the outside of the returned package.
5. SHOOT BABY! will then discuss how the item can be returned.

Please note: Postage/shipping and handling of products is not refundable unless product is deemed faulty. Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without original packaging and/or tags attached. These items will be returned to the customer with the customer responsible for any return shipping costs.

If you have requested a refund, a credit will be issued via the same payment method used within 7 days of receipt of returned goods, provided the R.A.N. (Return Authorisation Number) is clearly marked on the package.

If exchanging the item you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay for the difference.

We charge a minimum shipping charge when replacing goods (unless faulty).

**Exceptions to Returnable Products**
Products offered on Sale are not returnable unless faulty. This type of sale is considered final. From time to time some products may be offered at a discounted price due to slight damaged or a small fault, this will be detailed on the product page. These items are also not returnable and the sale is considered final.

Insurance - Lost, Stolen or Damaged Parcels
SHOOT BABY! takes great care when packaging your order and rarely have our packages been damaged in transit. In the unfortunate case that your order does get damaged please note the following: -

Deliveries within Australia - We consider any damage or loss of goods on a case-by-case basis however most packages are covered by SHOOT BABY!, provided you have not asked for a package to be left at a premises without obtaining a signature by our driver.

International deliveries - Insurance ('Extra Cover') is available to most countries that SHOOT BABY! delivers to. Extra Cover is available for Air Mail, Express Post International (EPI) and Express Courier International (ECI) parcels. The Extra Cover fee is $12.00AUD for the first $100AUD or part thereof, plus $4.00AUD for every additional $100AUD or part thereof. For most countries, the value limit is $5000AUD.

When you purchase Insurance ('Extra Cover'), you receive:

    * coverage against loss, theft or damage of your international mail
    * proof of posting
    * secure handling
    * a signature on delivery

Please contact SHOOT BABY! if you would like to arrange Insurance ('Extra Cover').

DIFFICULTY PLACING AN ORDER?

SHOPPING CART PROBLEMS - MY CART IS EMPTY!
Can you shop online without Cookies enabled?
Please note that you cannot use any online shopping cart if your computer does not accept cookies, as cookie technology is used to keep track of shopping cart contents. If you have added items to the cart, but they don't appear there, it is likely you have cookies disabled in your browser. You will need to enable cookies in order to use our shopping cart facility and if a member to add to your favourites.

For the shopping cart to function properly your system and web browser must be functioning properly. One or more of the following issues could cause the shopping cart to fail:

Your system clock is not current. Being months or years off can cause problems when shopping.

Your browser's cookies are not configured properly. The shopping cart relies on cookies to pass data to the website

What is a cookie?
Cookies are messages sent from a website to your browser that are stored in small text files on your computer. The messages are sent back to the website each time the browser requests a page from the website. This allows the website to understand what the browser is requesting.

It allows us to keep track of the items in your shopping cart. The cookie is a unique cart identifier that will allow the website's server to retrieve the items for your shopping cart. These cookies do not contain personal information. They are completely harmless.

Enabling Cookies
Configure cookies for your browser using the instructions below. If you do not know your browser's name or version, select Help > About from your browser's toolbar.

Internet Explorer 5 & 6

On a Windows PC
Select Tools > Internet Options. Click on the Security tab.
The default selection, Medium, supports cookies but you can click on the Custom Level button to double-check that cookies are enabled. Scroll down until you see the word "Cookies" and verify that the radio button next to Enable is selected for both options.

On a Mac OS 9
Select Edit > Preferences.
Scroll down until you see Cookies under Receiving Files. Make certain that Never Ask is selected.

On a Mac OS X
Explorer > Preferences > Receiving files > Cookies > Never Ask

Internet Explorer 4

On a Windows PC
Select View > Internet Options. Click on the Advanced tab.
Scroll down until you see Cookies and verify that the radio button next to Always accept Cookies is selected.

On a Mac
Select Edit > Preferences.
Scroll down until you see Cookies under Receiving Files. Make certain that Never Ask is selected.
Choose View > Options. Next click on the Advanced tab.
Make sure that Warn before accepting a Cookie is not checked.

Firefox 1.x

On a Windows PC

Select Tools > Options.
Choose Privacy from the choices on the left.
Click the plus button beside the word Cookies.
Make sure Allow sites to set cookies is checked.
Click Exceptions and remove the comeinside.com.au site if it is blocked.
Scroll down until you see Keep Cookies.
Choose until they expire.
Click OK at the bottom of the options page.

On a Mac
Select Tools > Options > Privacy. Next select Enable Cookies.

Netscape 7 & Mozilla 1.x

On a Windows PC
Select Edit > Preferences > Privacy & Security > Cookies. Then simply choose to Enable all Cookies.

On a Mac
Choose Netscape (Mozilla) > Preferences > Privacy & Security. Next select Enable Cookies.

Netscape Communicator 4.0

On a Windows PC
Select Edit > Preferences. Next click on the Advanced option.
Check the radio button next to Accept all Cookies and click OK.

Netscape Navigator 3.0

On a Windows PC
Open Network Preferences under Options.
Click on the Protocols tab and verify the box next to Accepting a Cookie is not selected.

Opera

On a Windows PC
File > Preferences > Privacy > Enable Cookies.

Safari
On a Mac
Preferences > security > Accept Cookies: Always or Only from sites you navigate to.

All other browsers

Please consult your documentation or online help files.