Terms & Conditions - SHOOT BABY!™

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Privacy
At SHOOT BABY!™ we respect your privacy and as such your personal details will be kept safe and confidential and will not be disclosed, exchanged or sold unless otherwise required by law, and will only be used to process your order. Credit Card information is processed by Eway. Please click here to read how Eway protects your information.

Pricing
To see the prices applicable to you, please choose your currency from the drop down menu on the top left hand side of the SHOOT BABY!™ website. Your order confirmation emails and invoice will show prices in Australian Dollars (AUD) but international orders are charged in your local currency at the exchange rate applicable at the time of the order. Prices are inclusive of GST (10%) for Australian customers/residents and a 10% Handling Fee for International customers/residents. Pricing may be changed at our discretion and without notice.

Currency
We trade in Australian Dollars (AUD) only.

Payment Methods
Upon Checkout, there are 2 ways you can pay for your items:

1. Credit Card (Visa and Mastercard) which is authorised through Eway http://www.eway.com.au/ (Australian and International customers)

2. Bank Deposit (payment needs to clear before products are posted) (Australian customers only)

If none of these options suit you please contact us at info@shootbaby.com.au and we will try to arrange a suitable payment method with you.

Please ensure that payment is received by us within five business days of the sale. We reserve the right to relist the item and cancel the sale if payment is not received within five business days.

Orders posted within Australia
Parcels weighing 5kg and under are delivered by Australian Air Express. Parcels weighing over 5kg are delivered by Orange Courier Service (and their associated agents) and generally take between 2-7 business days, depending on destination. Parcels are trackable (see your shipping confirmation email from SHOOT BABY! for the tracking number) and need to be signed for on delivery. If you would like your parcel left on your doorstep (if no one is there to sign for it) then please give this permission when placing your order. If you have not given this permission and your parcel was not able to be delivered the first time, then you may need to drive to the depot to pick up your parcel/s or pay a redelivery fee in order to have it redelivered. IMPORTANT: Please read the section below Insurance - Lost, Stolen or Damaged Parcels

Orders posted outside Australia
SHOOT BABY!™ currently delivers to most countries. Postage is through Australia Post and you have 3-4 delivery options available to choose upon checkout (outlined below). Insurance ('Extra Cover') can not be purchased through checkout, it must be arranged by contacting SHOOT BABY! directly.

Air Mail: The standard service and most economical. Delivery within 3-12 business days. No tracking or signature on delivery available. Maximum order weight 20kg.

Registered Post International (RPI): For parcels up to 2kg only. Proof of posting and signature on delivery for most locations. No tracking available. Delivery takes 3-12 business days between metropolitan areas of major cities. $100AUD compensation is included for lost or damaged parcels.

Express Post International (EPI): Priority handling. Delivery takes 3-12 business days between metropolitan areas of major cities. Basic tracking where available and signature on delivery for most locations. Maximum order weight 20kg.

Express Courier International (ECI): Premium door to door courier service. Delivery takes 2-7 business days between metropolitan areas of major cities. Advanced tracking and signature on delivery for most locations. Maximum order weight 20kg.

Insurance ('Extra Cover') is available to most countries that SHOOT BABY!™ delivers to. Extra Cover is available for Air Mail, Express Post International (EPI) and Express Courier International (ECI) parcels. The Extra Cover fee is $12.00AUD for the first $100AUD or part thereof, plus $4.00AUD for every additional $100AUD or part thereof. For most countries, the value limit is $5000AUD.

When you purchase Insurance ('Extra Cover'), you receive:

    * coverage against loss, theft or damage of your international mail
    * proof of posting
    * secure handling
    * a signature on delivery

Please contact SHOOT BABY!™ if you would like to arrange Insurance ('Extra Cover').

Customs, Duties and Taxes
Please be aware that orders posted outside Australia may be subject to local Custom's duties and/or local taxes in the country of destination. Please check with your local authority to ascertain applicable rates. Any additional charge must be borne by the recipient. It is also possible that your parcel may be randomly selected by Customs for random security checks, etc.

SHOOT BABY!™ has no control over this and by placing an order with SHOOT BABY!™ you understand and accept that there may be a potential delay in delivery of your parcel due to Customs.

Product Availability
If a product you would like is listed as “out of stock” please contact us and we will endeavour to order it for you or for you to be placed on a list to be one of the first to know when the item is back in stock. In the unlikely event that an item displayed becomes unavailable we will contact you to organize an alternative product, place the item on backorder for you or cancel the order.

Order Cancellation
Your order can be cancelled by emailing us at info@shootbaby.com.au Please include your Order Number.

Delivery Timeframe
Orders are generally posted out within 2 business days and delivery time varies on the products purchased and your location. Generally all orders are received within 5 business days if you are located in Australia and 15 business days if located overseas. Parcels delivered within Australia are trackable and you will receive the tracking number in your shipping confirmation email from SHOOT BABY! once your order has shipped. Orders posted outside are trackable with Express Post International (EPI) and Express Courier International (ECI).

Refund and Exchange Policy
SHOOT BABY!™ understands that Internet shopping is different from being able to pick-up and hold items the way you do in a conventional store. That is why we promise to provide the best products possible. However, if you are in anyway unhappy with your purchase we will cheerfully return/exchange the item/s provided:

1. All items are returned within 30 days of receipt. No exchange, credit or refund can be given after 30 days for change of mind or if you have made a wrong decision.
2. The product(s) must be as new, ie: unused, unworn, unwashed, undamaged, unsoiled and in their original packaging and/or tags attached.
3. Email us with the following details at hand: Your Name, Invoice Number, Product Name, Reason for Return and Request for replacement, exchange, credit or refund.
4. You will then be given a Return Authorisation Number (R.A.N.) to be written on the outside of the returned package.
5. SHOOT BABY!™ will then discuss how the item can be returned.

Please note: Postage/shipping and handling of products is not refundable unless product is deemed faulty. Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without original packaging and/or tags attached. These items will be returned to the customer with the customer responsible for any return shipping costs.

If you have requested a refund, a credit will be issued via the same payment method used within 7 days of receipt of returned goods, provided the R.A.N. (Return Authorisation Number) is clearly marked on the package.

If exchanging the item you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay for the difference.

We charge a minimum shipping charge when replacing goods (unless faulty).

**Exceptions to Returnable Products**
Products offered on Sale are not returnable unless faulty. This type of sale is considered final. From time to time some products may be offered at a discounted price due to slight damaged or a small fault, this will be detailed on the product page. These items are also not returnable and the sale is considered final.

Insurance - Lost or Damaged Parcels

Deliveries within Australia

By Australian Air Express - Assessed on a case by case basis. In most instances, parcels are covered by SHOOT BABY! provided you have not asked for the parcel/s to be left on your doorstep should nobody be there to sign for it.

By Orange Courier Service (and their affliated agents) - Assessed on a case by case basis. In most instances, parcels are covered by SHOOT BABY! provided you have not asked for the parcel/s to be left on your doorstep should nobody be there to sign for it.

International deliveries

Please contact SHOOT BABY!™ if you would like to arrange Insurance ('Extra Cover').