At SHOOT BABY!™ we respect your privacy and as such your personal details will be kept safe and confidential and will not be disclosed, exchanged or sold unless otherwise required by law, and will only be used to process your order. Credit Card information is processed by Eway. Please click here to read how Eway protects your information.
The Australian SHOOT BABY! store processes payments in Australian Dollars (AUD). Prices are inclusive of GST (10%) for Australian customers/residents. Pricing may be changed at our discretion and without notice.
We trade in Australian Dollars (AUD) only.
Upon Checkout, there are 2 ways you can pay for your items:
1. Credit Card (Visa and Mastercard) which is authorised through Eway http://www.eway.com.au/ (Australian and International customers)
2. Bank Deposit (payment needs to clear before products are posted) (Australian customers only) If you have paid via Bank Transfer and your order is urgent, please send us an email to let us know when you have made the transfer so that we can keep a close eye on the incoming payment.
If none of these options suit you please contact us at firstname.lastname@example.org and we will try to arrange a suitable payment method with you.
Please ensure that payment is received by us within five business days of the sale. We reserve the right to relist the item and cancel the sale if payment is not received within five business days.
Parcels weighing 5kg and under are delivered by Star Track Express. Parcels weighing over 5kg are delivered by Orange Courier Service (and their associated agents) and generally take between 2-7 business days, depending on destination. Parcels are trackable (see your shipping confirmation email from SHOOT BABY! for the tracking number) and need to be signed for on delivery. If you would like your parcel left on your doorstep (if no one is there to sign for it) then please give this permission when placing your order. If you have not given this permission and your parcel was not able to be delivered the first time, then you may need to drive to the depot to pick up your parcel/s or pay a redelivery fee in order to have it redelivered. IMPORTANT: Please read the section below Insurance - Lost, Stolen or Damaged Parcels
If a product you would like is listed as “out of stock” please contact us and we will endeavour to order it for you or for you to be placed on a list to be one of the first to know when the item is back in stock. In the unlikely event that an item displayed becomes unavailable we will contact you to organize an alternative product, place the item on backorder for you or cancel the order.
If your order hasn't been shipped you may be able to cancel it by emailing us at email@example.com. Please include your Order Number.
Refund and Exchange Policy
SHOOT BABY!™ understands that Internet shopping is different from being able to pick-up and hold items the way you do in a conventional store. That is why we promise to provide the best products possible. However, if you are in anyway unhappy with your purchase we will cheerfully return/exchange the item/s provided:
1. All items are returned within 30 days of receipt. No exchange, credit or refund can be given after 30 days for change of mind or if you have made a wrong decision.
2. The product(s) must be as new, ie: unused, unworn, unwashed, undamaged, unsoiled and in their original packaging and box/satchel.
3. Email us with the following details at hand: Your Name, Invoice Number, Product Name, Reason for Return and Request for replacement, exchange, credit or refund.
4. You will then be given further instructions from our staff.
Please note: Postage/shipping and handling of products is not refundable unless product is deemed faulty. Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without original packaging and/or tags attached. These items will be returned to the customer with the customer responsible for any return shipping costs.
If you have requested a refund, a credit will be issued, via the same payment method used, usually within 7 days of receipt of returned goods. Please allow 2-10 days for the refund to appear in your account.
If exchanging the item you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay for the difference.
We charge a minimum shipping charge when replacing goods (unless faulty).
**Exceptions to Returnable Products**
Products offered on Sale are not returnable unless faulty. This type of sale is considered final. From time to time some products may be offered at a discounted price due to slight damaged or a small fault, this will be detailed on the product page. These items are also not returnable and the sale is considered final.
Insurance - Lost, Stolen or Damaged Parcels
In most instances, parcels are covered by SHOOT BABY! provided you have not authorised for the parcel/s to be left on your doorstep should nobody be there to sign for it.